According to JD Power and Associates, despite modest improvement in initial quality on both newly developed models and new version of existing models over the last 5 years, the trend has not continued and initial quality for newly developed models for 2011 is down, as is reported in the organization’s newest study.
The Initial Quality Study, conducted by JD Power for the last 25 years, is a survey of recent buyers and lessees of 2011 models. Owners are contacted after 90 days with the cars and are given a 228-question survey designed to provide the manufacturers with information to “facilitate identifying problems and drive product improvement.”
