It’s been a tough couple of years for everyone -- especially American automakers. The economy collapsed, two out of the Big Three received government bailouts, and gas prices have gone nowhere but up. And now they’ve got a new problem on their hands: customer satisfaction with American-made automobiles and light vehicles is dropping.
When you look at the numbers, it doesn’t seem so bad, really. It’s only a percentage point or two in most cases. But with many Asian-made vehicles gaining in customer satisfaction, Ford, Chrysler, and GM can’t afford to let buyers slip away a percentage point at a time.
Here are the auto makers who suffered a drop in 2011: